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Letter from our CEO

Letter from our CEO

To our Beauty Community,

Today we have made the difficult decision to close all of our retail stores in the US and Canada and implement remote working for employees in our corporate offices from 5pm local time on Tuesday, March 17th through Friday, April 3rd. When Sephora first opened its doors, we did so with the mission to create a unique community for all beauty enthusiasts. Since then, we have always taken our responsibility to protect the well-being of our people and community seriously. It was with that responsibility in mind that we made this decision.

We also recognize that we are in a position to support the collective fight against COVID-19. Following guidance from public health authorities, we understand that practicing social distancing and reducing dense public gatherings as much as possible is critically important at this time. This is truly a global effort that requires all of our participation.

During this time, we remain committed to serving our customers:

  • Our and sites and mobile apps remain operational, with a comprehensive product assortment across all categories available. We are waiving standard shipping fees through Friday, April 3rd on,, and the Sephora app. To redeem, please use code FREESHIP.*

  • For product purchases made in-store in the last 30 days as of today (March 16th), we will accept the in-store returns, with receipt, within 30 days of store re-opening. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days to be returned to the original method of payment.

  • We are committed to supporting your beauty needs, and hopefully still having a bit of beauty fun, via social media. Our Sephora social channels have how-to videos and a wealth of content supporting a range of beauty questions for our diverse customers. Connect with us on Instagram, YouTube, Twitter, Facebook, and TikTok.

  • Our Beauty Insider Community is a place to connect with other beauty enthusiasts and is a network of customers who enjoy chatting about anything beauty.

  • And as always, you can reach our Customer Service team via email, phone, or chat.

We will continue to care for our employees and their families. Any changes to our corporate or store operations will not affect our commitment to them. To that end, all store employees will continue to receive their base pay for scheduled shifts for the duration of this closure. In addition, health and wellness benefits for employees who are currently enrolled will continue. And all distribution center employees will receive the same considerations should we experience any unplanned disruptions in one of our centers. We will continue to share updates with our community in the days ahead as we take any further action.

While this remains a challenging time for us all, we are inspired by the support of this community. We’d like to thank our store teams who have served our customers over the past few weeks with enthusiasm and dedication. As we continue, we greatly appreciate our e-commerce, distribution center, customer services, and supply chain personnel for their strength and resilience.

Thank you for being a loyal Sephora customer.

Jean-André Rougeot
President & CEO, Sephora Americas
**Exclusions/terms apply.  See or for details.